Refund Policy

This is a translation provided for convenience. The Russian version of this document is legally binding and prevails in case of any discrepancy: Russian version.

Version of 7 October 2026

These rules are part of the Paid Services and Subscription Terms and the Terms of Use. They set out the procedure for cancelling KONTEON paid services and requesting refunds.

1. General

You may cancel a paid service at any time, paying ООО «МИР» the expenses actually incurred. Refunds are made using the same method as the original payment within 10 days.

2. Subscriptions

When cancelling a subscription, the cost of full unused days of the paid period is refunded, less the cost of render credits used in that period. Disabling auto-renewal is not a cancellation of the already paid period.

3. Render credit packs

Unused credits of a pack are refunded proportionally. Expired credits are not refunded.

4. Inadequate service

If a service was not provided or was provided improperly due to the Company's fault, you may request a proportionate price reduction or a refund for the relevant period.

5. How to request a refund

Send a request to support@konteon.ru from the email address linked to your account, specifying the account, order (receipt), reason, and refund details. We review it and notify you by email; a refund is made within the term set out in section 1.